Sony Responds to Heavy Rain’s Freezing Problems

Yes, bring on the puns about frozen water, as Heavy Rain players report freezing, glitches and the inability to load saved games. There’s a lengthy thread on the official U.S. Playstation forums (roughly 300 posts long as of now), and a slightly shorter list of complaints on the European boards. Anecdotally, I know of a few people who have experienced freezing, though I personally haven’t felt the effects in the three or four hours I’ve spent with the game.

So far, Sony has only responded in the forums themselves:

Hi folks, this is just to let you know that the issues reported in this thread and elsewhere are being looked into. We’re currently trying to establish any common factors for people who are experiencing game freezing so if you are having trouble please be as thorough as possible with regards to your PS3 setup – are you using a launch version of the console or a brand new slim, playing in standard or high definition (I’m not suggesting that these are potential causes, just making the point)… any information you can give may help to find where the issue lies.

One word of advice we’ve had already is to avoid switching off your PlayStation while the game is in black screen as this may be affecting your save game. There have been a few reports of incidents where game saves have taken longer than would normally be expected – and with a black screen present it may leave the assumption that the game has crashed. In these circumstances we recommend you wait at least 5 minutes before rebooting – while it’s highly unlikely a save will take this long, it’s better to be safe than sorry.

While incidents of problems with the game are very low we’re working to ensure that everyone gets the Heavy Rain experience they expect. As soon as there is any further information we’ll update further.

I’ll post an update here if I hear anything about a fix. [via Kotaku]